Kees Wolters – Medium

Kees Wolters

Effective product feedback questions for your surveys

Have you ever purchased a product or used a service that left you feeling unsatisfied or disappointed? Perhaps you encountered a glitch in…

Mar 23, 2023

Effective product feedback questions for your surveys

Mar 23, 2023

The State of Customer Experience in 2022

The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly…

Nov 16, 2022

The State of Customer Experience in 2022

Nov 16, 2022

Mobile app adoption starts with identifying pain points

Want to drive better engagement, less churn, and more growth in-app? Then you’ll want to consider a strategy that fuels mobile app…

Sep 12, 2022

Mobile app adoption starts with identifying pain points

Sep 12, 2022

Boost your survey response rates with these tips

Does your organisation struggle with bringing in enough feedback data? Not sure why your survey response rates are so low? It can be a…

Apr 8, 2022

Boost your survey response rates with these tips

Apr 8, 2022

A Guide to USe

We live in a customer-centric world. Advances in consumer technology have been raising customer expectations about what constitutes a…

Feb 15, 2022

A Guide to USe

Feb 15, 2022

8 affordable marketing automation tools that work for ecommerce

It’s safe to say that marketers today have a totally different job than the marketers of ten or, even, five years ago. Like many other…

Nov 23, 2021

8 affordable marketing automation tools that work for ecommerce

Nov 23, 2021

Black Friday Ecommerce Checklist

Black Friday and Cyber Monday, which were once exclusively American traditions, have become well-established events for shoppers worldwide…

Nov 19, 2021

Black Friday Ecommerce Checklist

Nov 19, 2021

Customer Experience (CX) in 2021

No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to how…

Nov 1, 2021

Customer Experience (CX) in 2021

Nov 1, 2021

Half The Story: NPS

The infamous marketing metric, the NPS, or net promoter score, is about to celebrate its 20th anniversary. In 2003, Reichheld, Bain &…

Oct 22, 2021

Half The Story: NPS

Oct 22, 2021

What is Feedback Fatigue?

It’s safe to say that marketers want to know what customers think, meaning they want to gather as much data as possible for their marketing…

Oct 18, 2021

What is Feedback Fatigue?

Oct 18, 2021

Kees Wolters

Kees Wolters

Co-Founder and Chief Marketing & Product @ Mopinion — http://www.mopinion.com — Customer Feedback Analytics software for websites and apps

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